Michelle didn’t seem to take her job too seriously; she was usually 5-10 minutes late, took an excessive amount of breaks and often called in sick, all without remorse. However, she was clearly one of the best saleswomen in the region. Her convivial way with shoppers carried over to managers, to whom she promised she would never show up late again or simply that she would make up for all of her break through record sales. Unfortunately, her tardiness continued and eventually her skills began to deteriorate.
One day, Michelle was on one of her many breaks when a coworker came running out and asked, “Where did that lady go who you were helping?” Michelle sat silent and confused for a second, then realized she had brought her to a cash register… and left her there, too focused on her cigarette to remember to ring her up. Turns out that lady had walked out; annoyed with the poor service she had received. And she took her unpaid clothes with her – a hand bag, 2 pairs of jeans, 3 nice tops and 2 pairs of earrings valued at $1035. Michelle was interrogated by her boss and forced to take a mandatory drug test. Her immediate termination was based on the cocaine found in her system, and she was forced to forfeit her final paycheck along with an additional $400 to make up for her drug induced mistake.
The US Department of Labor supplies the following incredible statistics to business owners and managers as a warning:
- Employees with drug & alcohol problems are 25-30% less productive than others
- They miss work 3 times as often as their non-abusing coworkers
- 65% of all work-related incidents are caused by those using
- Not only does this add stress to the workplace, but it also adds $100 billion in costs to the economy every year
Obviously, businesses cannot afford to ignore the signs of addiction, even when they think there are no other options. So how can owner and managers spot an addict? Here are a few common signs we look for:
- General inconsistency (effort, showing up, attitude, etc.)
- Lack of punctuality and excessive nonappearances
- Lots of breaks throughout the day
- Judgment mistakes and calculation errors
- Difficulty remembering requests and concentrating on tasks
- Anxiety, moodiness, excessive energy or lack of energy, and quick to anger
As a business owner or manager, try not to avoid confronting employees for displaying these signs. Far too often this is done and leads to unnecessary incidents in the workplace. Sometimes it is blamed on personal problems, issues at home or personality traits, when illegal and dangerous substances more often cause it. Addiction cannot go unnoticed.
An easy solution is to implement a company policy to require random drug tests. Inform managers to be on the lookout for the common signs of addiction listed above. It may even be necessary to refer suspicious employees to the HR department or an Employee Assistance Plan (EAP) for an assessment and list of places where he/she can get help. Without doing one of the latter, owners and managers are simply enabling the addict and hurting their own bottom line in the long run. So please, keep addiction out of your workplace. It’s good for business.